Guía Metodológica para el Proceso de Retroalimentación en una Auditoría de Seguimiento a la Gestión Administrativa en la Unidad Educativa Sinincay.

Abstract

This work presents the problematic on how to contribute to adequate feedback from the auditor to the executive during the evaluation of the School Management Standards, in the Administrative Management Component, within the process of a follow-up Audit; which is intended to be resolved with a methodological guide. It is theoretically based, based on a literature review on educational quality, quality standards, educational auditing and feedback. This qualitative research is based on the Hermeneutic paradigm and has a case study as its methodology. The selected case was the Sinincay Educational Unit, which coincides with the unit of analysis and the category of analysis is Feedback. In addition, techniques such as: document analysis, interview and survey were used; whose data was triangulated and it was found that there are difficulties in the feedback, since it is not always understood how to make the improvement in those standards of greater difficulty. To resolve these difficulties, a methodological guide was proposed, which provides guidelines on how to provide feedback and is based on a dialogic, reflective, and constructive process for a follow-up audit. When consulting to the experts, they agree that the proposal is important for feedback in the audit process, because it guarantees the improvement of educational quality, and they agree that a weakness for compliance with quality standards is that directives do not understand everything described in the Manual for the implementation of standards.